TecCom part ordering software automates the processes between manufacturers and wholesalers. In online dialog it is possible to check availability, clarify delivery dates, order replacement parts, confirm orders, notify of deliveries and send invoices.

The TecCom network is extremely flexible, making it possible to use almost all common formats such as EDI and CAP.

• Better service for their own customers
  
• Faster response to delivery difficulties, special promotions, campaigns, customer inquiries, etc.
  
• Direct processing of price and availability inquiries. The customer receives an electronic answer including availability, equivalent parts and prices.
  
• Better data quality because of fewer breaks in the process
  
• Fewer data entry errors - fewer delivery errors
  
• Suppliers are available around the clock
  No time spent on hold waiting for a call center
  
• Requested delivery date, different ship-to address and other inputs considered
  
• Delivery notification, order confirmation notices and invoices available electronically

Users gain the full benefit from TecCom software when they integrate it into their ERP systems. This enables traders to send inquiries as well as express and stock orders directly from their ERP system interface.

The supplier sends back order confirmations, delivery notices and invoices to the trader using TecCom so that they can also be integrated in the ERP system. Because media breaks are eliminated, data quality is greatly improved and the error rate drops.

The employees freed from manual entry can spend more time on high-quality activities such as individual customer support. To connect TecCom to the ERP system, the products Comfort Order, Classic Order and Entry Order are offered.

  
TecComfort Order

Comfort Order gives complete access to all functionalities of electronic order processing directly from your ERP system. For the communication between the ERP and TecCom an interface is implemented, which is customized for your software. This full integration mode enables you to send inquiries and orders directly from your ERP system. The responses of the suppliers can automatically be transferred into your ERP system for further processing.

With Comfort Order TecCom is fully integrated into your ERP system with the following functions:

• Seamless links in the order process - all steps are integrated in one process from availability inquiries to invoice data
• You receive availability information, despatch advice and other documents directly online from the suppliers - you can react quickly and flexibly
• Product data is imported from the ERP system - reducing errors in part identification
• Orders are created in the ERP system as usual and then sent online - saving time in the daily order management.

With the integration of transaction related documents into your ERP system you can easily monitor the status of an order to optimize the warehouse management.


TecClassic Order

Classic Order provides all the basic functions to prepare and send stock orders electronically. The trader can send orders directly from his merchandise management system. A suitable interface is available to connect TecCom to the trader’s system.

With Classic Order the part buyer can 

• Trigger orders from his stock management system and send them to his suppliers automatically
  
• Use article data from electronic part catalogs, thus reducing data entry errors
  
• Prepare and send orders online in the merchandise management system as usual. This saves time in daily tasks.
  
• Reduce media breaks in ordering processes.

  
TecEntry Order

Entry Order is the fast and easy way to get connected to the world of electronic business at low cost. Based on the TecLocal client application, this product package offers all elementary functionalities for the creation and sending of requests and orders online as well as the automated receipt of availability information and transaction related documents from the suppliers. A customizable interface can be installed for the transfer of data into your ERP system.

Entry Order is the complete entry package for electronic order processing giving you access to the following features:

• All functionalities for your daily business are available in one application - providing seamless links in the order process
  
• Availability information is received directly online - you can operate quickly and react flexibly
  
• Products can be identified and imported directly from electronic parts catalogs - decreasing errors in item entries
  
• The interface enables you to transfer purchase order data into the ERP system where the processed data can be displayed
  
• With Order Matching all documents related to a transaction can be retrieved - Order Matching makes it possible to easily reconstruct a business transaction from the inquiry to the invoice in one step
  Order Tracking, if supported by the supplier, lets you monitor the current status of an order - a tool to optimize your warehouse management.