TecDoc and TecCom cooperate for optimal customer service
|Well before the planned fusion of TecDoc and TecCom in 2013, the two companies are working hand in hand to provide customers with the best possible service. In the first project implemented by the combined customer service groups of TecCom and TecDoc it was necessary to set up 1,120 business relations in a very short time. This was completed with great success; by working together the project was completed in half the time TecCom would have needed alone.
When a wholesaler decided to convert to the internet-based ordering platform TecWEB, TecCom customer service faced the challenge of setting up the business relations of 140 branch offices with eight suppliers electronically. This time-consuming process was completed in three weeks instead of six due to the participation of TecDoc staff. This helped the customer to profit from electronic order processing three weeks sooner than expected. Now wholesaler personnel at all locations can obtain online availability information and place stock and express orders around the clock, seven days a week.
The success of this joint project has inspired further plans to bundle the resources of TecCom and TecDoc in order to optimise customer benefits. In addition to more joint projects in customer service, the product and sales strategies will be closely meshed in order to increase the synergy effects for customers using the solutions. Uniting the forces of the two companies will help to make the independent automotive part market even more powerful by reducing costs in the value chain.
If you have any questions please contact Bernd Neumann-Mahlkau (email@example.com).