Do you have a problem using TecLocal or TecWeb? Did you get an error message and you need technical support quickly? In this edition of Tips & Tricks you will find an overview of all available support contacts from TecCom. You will also see which information the Help Desk personnel need in order to solve your problem fast.

TecCom offers support in many languages and countries in order to meet customers’ local requirements directly. All support staff have been trained so that they have excellent knowledge of TecCom order processing with TecLocal and TecWeb. They can answer your questions, help you with installation and provide information about other TecCom products and services. If they are unable to help you they will direct the case to the next higher support level at TecCom headquarters in Ismaning, Germany, where experienced developers will be responsible for solving your problem.

All Help Desks can be reached from Monday to Friday during normal business hours from 8 am to 6 pm. Our support for errors in software and hardware delivered by TecCom is generally free of charge. You can find information about the billing for additional services in the terms of use on our website.

Help Desk	Countries	Contact
Help Desk Belgium	Belgium, Luxembourg	Tel. +32 (0)474-90 40 46 benelux@teccom.eu
Help Desk Czech Republic	Czech Republic, Slovakia	Tel. +36 1-203 3474 support@teccom.cz
Help Desk France	Assistance Golda	Tel. +33 (0)810-06 08 48 supportgolda@fiev.fr
	Clients non Français	Tel. +33 (0)1-42795159 support@teccom.eu
Help Desk Germany	Austria, Germany, Switzerland	Tel. +49 (0)1802-83 22 66* support@teccom.de
Help Desk Hungary	Bulgaria, Croatia, Hungary, Macedonia, Romania, Slovenia	Tel. +36 1-203 3474 support@teccom.hu
Help Desk International	Rest of World	Tel. +49 (0)1805-65 65 56 support@teccom.eu
Help Desk Italy	Italy	Tel. 800 911 555 help@teccom.it
Help Desk Netherlands	Netherlands	Tel. +32 (0)474-90 40 46 benelux@teccom.eu
Help Desk Norway	Norway	Tel. +47 33-80 42 50 support@notaplan.com
Help Desk Poland	Poland	Tel. +48 501 233 363 support@teccom.pl
Help Desk Russia	Russia, Belarus, Ukraine, Kazakhstan	Tel. +7 495-940 7729 support@teccom.ru
Help Desk Serbia, Montenegro	Serbia, Montenegro, Bosnia, Herzegovina	Tel. +381 (0)11 23 10 182 podrska@AutoMARKET.rs
Help Desk Spain	Spain, Portugal	Tel. +34 902-195 857 soporte@teccom-eu.net
Help Desk Turkey	Turkey	Tel. +90 216 688 13 42 destek@teccom.eu

In order to resolve a support case as quickly as possible, there are two items of information that our staff almost always need. One is the version of TecLocal being used – TecWeb is always automatically up to date. The other is the error protocol.

There are two easy ways to find out which version of TecLocal you are using. One way is to open TecLocal and click on the TecCom logo (on the right side next to the button “New Login”). In the top line you can see the version of Tec-Client-Exe.

An alternative is to right-click on the TecLocal icon on the Windows desktop. After the list opens, click on “Properties.” In the tab “General” in the top part next to “Description” you can see the version.

The error protocol is normally found on the C disk in the directory “TecCom” in the subdirectory “Log.” All error protocols are issued with a time stamp (year/month/day) and stored there. Normally the current TXT file is relevant.

If you have any questions please contact our Help Desk at support@teccom.eu or +49 (0)1805-65 65 56.