More than 750 customers from industry and trade participated in this year’s TecCom customer survey. Customers judged the use of order processing with the overall grade "good" and value TecOrder as a fast, simple and efficient solution with which they can save time and money during order processing. The grades for customer orientation and support by Help Desk employees are particularly pleasing: satisfaction with service remains at a constant high level.

In order to reach as many customers as possible this year's survey was provided in German, English, Spanish, Italian, Polish and Hungarian. More than two thirds of the participants were traders. In the questionnaire customers could rate their benefits and satisfaction with the TecCom solutions; they could also make concrete suggestions for improvements and send us criticism and praise. This direct feedback is particularly valuable to TecCom because the offerings can be consequently matched to customer requirements. The comments show additional possibilities to optimise solutions and service.

In summary the customers graded the benefits of electronic order processing as "high". This is reflected in the good recommendation rate: the rate of 94 percent from 2008 was raised in 2009 to 94.5 percent.

How do you rate the benefit of order processing with TecOrder for your company?

(6 points = very high benefit, 1 point = no benefit)

For order processing with TecLocal many users would like it to be even simpler to use and with a more modern design. Some customers find that the currently available functions and the information from the system for order processing are not enough. In particular, the possibility of ordering without an article number, the display of delivery and availability dates for out-of-stock articles and a speeding up of the ordering process have been named by traders as prerequisites for increased use of the TecCom ordering platform. The proposals and requirements of TecCom customers have been duly noted and serve as indications for the further development of the system.

The TecCom Help Desks in the individual countries received the grade "good". The short reaction times that are now offered to support customers – the Help Desk for German- and English-speaking customers now answers 85 percent of all inquiries in less than two days – are seen by customers as positive. The wish of many customers to receive regular interim status reports while a support case is being worked on will be considered more important by  Help Desk employees in the future.

If you have used our Help Desk, how satisfied were you with the information you received?

(6 points = very satisfied, 1 point = not at all satisfied)

We extend our thanks to all participants and hope that our TecCom customers will participate just as actively in next year's survey. As thanks for your involvement TecCom has once again distributed a series of attractive prizes to participants chosen at random. We are proud to congratulate the winners!

The grand prize, an iPod Shuffle 4 GB, goes to: Rui Pedro, CS - Acessórios Sobressalentes e Veículos (Portugal) These three have each won a Fisher SPACEPEN: Rod Hammond, Lloyds Motor Spares (UK) Francisco José Lopez Resa, Angel Abea, S.A. (Spain) Victor Golovchuk, GAU VLADISLAV (Ukraine)

The ten winners of a TecCom USB-Stick are:

Dalius Juodvirsis, Dalaida (Lithuania)
Michele Puglia, Puglia SRL  (Italy)
Józef Olszewski, DRABPOL Sp. Jawna (Poland)
Zsuzsanna Körmöczy, BRS Kft (Hungary)
Nora Winkler, Robert Bosch A/S (Denmark)
Peter Schmidtlein, R. KASTNER (Germany)
Mari Rajaniemi, Arwidson Automotive Oy (Finland)
Klaus Hölbling, CarParts Handels GmbH (Austria)
Ludvik ŽAFRAN, AVTO CELJE d.d. (Slovenia)
Patrick van Lierop, Valeo Service Benelux B.V. (Netherlands)
Branimir Cucek, Autoset (Croatia)

All winners will be notified by e-mail in the days to come.

If you have any questions please contact Isabel Mayer-Nothafft (isabel.mayer-nothafft@teccom.de).