TecCom's success is reflected in the testimonials of its users.
We present you case sudies of all kinds from users at all trade levels - why they chose TecCom, how it was implemented and the benefits they received. Our users are eager to pass their experiences on to others.
We hope that one of our case studies is similar to your situation and will encourage you to join us in the TecCom network.
Trade
Shared Stock is Only Half the Stock
Rhiag uses the TecCom solution TecCMI with MAHLE and other part suppliers
The original wholesaler activities are purchasing,stocking, selling and delivering goods – in the Automotive Aftermarket this means parts for vehicles and garages. Things have changed considerably in this branch in recent years. The car industry has shortened its model cycles, bringing more new models to market,selling special models with more extras and including more components and systems in their cars. And then there are more foreign cars from near and far. For a wholesaler who wants to provide high availability it means more different parts in his inventory. All these extra parts tie up more capital and take up more stockroom space that needs to be built and paid for.
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Industry
Accepted or Rejected?
Hella uses TecWarranty for efficient warranty handling
Hella KGaA Hueck & Co. in Lippstadt, Germany, uses Tec-Com’s TecWarranty service. Hella recognized that previous warranty handling practices were neither efficient nor service oriented. Filling out the forms and entering the contents in the MMS, first at each trade level and finally at the manu-facturer, cost a lot of time and money. GVA estimates the handling costs per case at 35 euros. Studies show that more than two percent of sales volume is consumed by warranty handling. This is a serious cost factor for a large international company like Hella.
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MAHLE Aftermarket optimizes business processes
Using TecOrder Entry Service speeds up order handling
The filter and motor part specialist MAHLE Aftermarket GmbH introduced TecOrder Entry Service one year ago; since then it has organized its order handling processes much more efficiently. One result is that electronic orders have risen to over 75 percent of the business. TecOrder Entry Service is TecCom’s service to receive a supplier’s orders as faxes and files, converting them to electronic orders and sending them with the TecLocal software. This allows the supplier to reduce the number of orders arriving on paper or in a format he cannot process.
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From Langen to the rest of the world
LuK-Aftermarket Service uses TecCom as its ordering platform for wholesalers and own sales offices
One of the key factors of LuK’s service strategy is TecCom. As a TecCom partner LuK has been using the system since October 2000. Around 50 of LuK’s European wholesale customers, as well as its sales offices in the UK and Spain, are now connected to TecCom. And this figure is growing weekly.
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Case Studies