This month Tips & Tricks explains the function and benefits of order tracking. You can find out about the current status of your order directly from your supplier’s MMS. You don’t need to spend your time checking by phone, fax or e-mail.

If you go to the Outbound Journal and click on Status, you can inquire about the status of your order in your supplier’s system if he supports this option. Several parameters are available, including your order ID, the supplier’s order ID, article number, date and EAN code. In addition you can specify whether open or closed orders should be displayed.

Just follow the steps here:

• In the Outbound Journal select the order for which you want to check the status by putting a checkmark in the first column. As an alternative you can check the status of all orders by not checking any of them. For a small number of orders with a few articles you will get the answer within seconds. For a large number of orders or many articles it can take minutes.
• Click on Status.
• As soon as you have added a checkmark for a particular order, the details will be transferred to the status dialog, for example the Order ID and the Date. Otherwise you would have to enter the selection criteria manually.
• Start the status inquiry with OK.
• As a result you will receive a Status Report with the status information on your order or on all orders that match the criteria. You can print out the report by clicking on Print.

• The Status Report will be stored locally in your received documents and can be called from there at any time. 

If you have any questions please contact our Help Desk at support@teccom.eu or +49 (0)1805 – 65 65 56.